Privacy Policy
How we collect, use and look after your personal information.
Last updated 19 October 2026
This policy explains what personal information Falcon Technical Ltd, trading as Falcon Technology, collects when you use falcontechnology.co.uk, buy from us or contact us, why we use it, who we share it with, how long we keep it and the rights you have. How we use cookies is explained in our Cookie Policy.
Who we are
Falcon Technical Ltd is the data controller for the personal information described here. We are a company registered in England and Wales, company number 08611840, VAT number GB 176 2144 12.
Our address is Hill Farm, Northwich Road, Dutton, Cheshire, WA4 4LE. You can contact us about this policy or your information by email at sales@falcontechnical.co.uk, by phone on 0800 622 474, through our contact page or by post.
What we collect and why
When you place an order
Your name, billing and delivery address, email address, phone number if you give it, what you ordered, the options you chose, any coupon used, your order notes and how you heard about us. We use this to take payment, send your order, keep you updated about it, arrange fitting where you have booked it, handle returns and warranty claims, and keep the records the law requires. Our lawful basis is that we need it to carry out our contract with you, and to meet our legal obligations for tax and accounting records.
If you pay a deposit for a product on back order, we also keep the expected delivery date and the balance owed, and email you when the balance is due.
Payments
Card payments are taken by Elavon (Opayo) and PayPal payments by PayPal. We never see or store your full card details. Elavon and PayPal process your payment information under their own privacy policies: Elavon and PayPal. They may also use it to prevent fraud.
Your account
If you create an account, we keep your name, email address, username, your password (stored only in a scrambled, hashed form), your saved addresses and your order history, so you can sign in, track orders and check out faster. Our lawful basis is our contract with you.
Trade accounts
If you apply for a trade account, we collect your name, email address, company name, VAT number and your message, and use them to review your application and run your trade account. Our lawful basis is taking steps to enter into a contract with you.
When you contact us
When you use a form on our website, email us, call us, message us on WhatsApp or use our live chat, we keep your name, contact details, your order number if you give it and what you tell us, so we can answer you and help with your order or product. Support requests and live chat conversations are handled in our help desk, provided by Zendesk. Our lawful basis is our legitimate interest in answering you, or our contract with you where it is about an order.
Product reviews
If you write a review, we publish the name you give with your review and rating. We keep your email address to show that you bought the product and to contact you about your review; it is not published.
Marketing emails
If you tick the box at checkout to receive updates about products and promotions, we use your email address to send them. Our lawful basis is your consent, and you can unsubscribe at any time using the link in any email or by contacting us.
If you have allowed marketing cookies and entered your email address at checkout but did not finish your order, we may email you a reminder about your basket.
Website use, analytics and advertising
Our website uses cookies and similar technology. Essential cookies run the shop. Analytics and marketing cookies, and the information they collect, are only used if you allow them; our Cookie Policy lists them. If you allow analytics, we use Google Analytics and Microsoft Clarity to see how the website is used. If you allow marketing, we record which advert or link brought you to us and save it with your order. Our lawful basis for these is your consent, which you can withdraw at any time from Cookie settings at the bottom of every page.
Security
Our web host and security tools record the IP address and browser details of visits to protect the website from attacks, and Google reCAPTCHA checks that forms and checkout are used by people and not automated programs. Our lawful basis is our legitimate interest in keeping the website and your information secure.
Who we share it with
We do not sell your personal information. We share it only with the companies that help us run our business, who may only use it on our instructions, and where the law requires it:
- Delivery companies and couriers, who receive your name, delivery address and contact details to deliver your order.
- Elavon (Opayo) and PayPal, to take payment.
- 20i, who host our website in the UK, and CreateTheWeb, who build and maintain our website and send our website’s emails.
- Zendesk, for our help desk and live chat.
- Zapier, which passes paid orders to the systems we use to dispatch orders and keep our accounts.
- Other service providers that help us run our business, such as order management, stock, accounting and email software, who receive only the information they need to provide their service.
- Google, for Google Analytics, Google Ads and reCAPTCHA, and Microsoft, for Clarity, only as described above.
- Our accountants and professional advisers, HMRC and other authorities where the law requires it, and a buyer of our business if it is ever sold.
Information sent outside the UK
Some of the companies above, including Google, Microsoft, Zendesk, Zapier, PayPal and some of our other service providers, may process your information in the United States or elsewhere outside the UK. Where they do, the transfer is protected by UK adequacy regulations, such as the UK Extension to the EU-US Data Privacy Framework, or by the UK’s approved data transfer agreements.
How long we keep it
- Orders: for as long as we need them to deal with your order, returns and warranty claims, and to meet our legal obligations. We keep the financial records the law requires, such as invoices, for six years.
- Accounts: until you ask us to close your account, or it has not been used for a long time.
- Messages and support requests: we keep these so we have a full history of your orders and products. They are not deleted on a fixed timetable, but you can ask us to delete them at any time.
- Records of your cookie choices: two years. They contain no personal details.
- Marketing: until you unsubscribe.
How we keep it safe
The website is served over an encrypted connection, passwords are stored only in a scrambled, hashed form, card details are handled only by Elavon and PayPal, and access to customer information is limited to the staff and suppliers who need it.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to have it corrected, deleted or restricted, to object to how we use it, to have it transferred to you or another company, and to withdraw your consent at any time where we rely on it. Some rights do not apply in every case, for example where we must keep order records for tax purposes.
To use any of these rights, contact us. We will reply within one month. There is normally no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Children
Our website and products are for adults. We do not knowingly collect information from children under 18.
Changes to this policy
We will update this policy when the way we use personal information changes, and change the date at the top when we do.