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Falcon Self Help

Internet not available

There can be a number of reasons why the internet 4G internet connection is not available.

The first thing to check is the status of your router.  The router should show the following:





If you are not getting a successful internet connection from your 4G router, please first check the following

  • Ensure that the device you are trying to connect to the internet is successfully connected to the router.
  • Check that the SIM card is correctly inserted into the SIM card bay in the rear of the router.  This is situated underneath the battery.  To access the SIM bay remove the back cover and remove the battery.
  • Check that the data SIM has sufficient data allowance.
  • Check that the front display of the router shows the data service provider.
  • Ensure that there are two data arrows on the front display of the router which show an inbound and outbound data transfer.

If the two data arrows on the router are missing, or if the router advises No Service this is usually down to an APN ( Access Point Name ) requiring a settings change based on your provider.  The Router is unlocked to all networks and should automatically pick up the service provider settings  however sometimes a new access point name setting may be required to be entered for a certain service provider.

This can be done via two methods.  The first can be done by your mobile phone by downloading an app from your phones appstore which is called Huawei Hi Link.

Once you have downloaded the App.  Follow the below instructions.


I have changed network provider and my 4g has stopped working.

The 4G routers are configured for auto network selection.  There is sometimes a requirement for a minor settings change to be made if the internet does not work when changing network provider.

Sometimes the APN (Access Point Name) is required to be updated.

This can either be updated via using the Huawei Hi Link App or by accessing the Router settings page.

To update via the App.  Download the Huawei Hi Link app from the app store on your mobile or tablet.

Which wall mounting bracket do I purchase for my TV

All Falcon TV’s come with a VESA100 Standard 100 x 100mm hole pattern.  This allows you to mount the TV to any VESA 100 compatible Wall mount bracket.

The fixings required to attached the TV to the bracket are M4 bolts/screws.

How do I move channels on the TV’s Programme List?

  • Access the Menu via the MENU Button.
  • Navigate to the first Menu – CHANNEL
  • Highlight and select Programme Edit

  • Use your up and down navigation buttons to navigate to the channel you wish to move

  • Use the Yellow button to select Move as per the on screen colour options. This will highlight the Channel.

  • Use the up and down navigation buttons to move the channel to the desired position.

  • Once you have this in the desired channel position, press yellow again to store the channel. Which will unhighlight the channel leaving it in its new position.

  • Click menu. To return to your viewing channels and Click OK to show your channel list this should now be in its new selected position on the channel list.

How does the TV accept a DVD?

For the TV to receive a DVD / CD , the TV needs to be in the DVD Source.

Please note that the TV will only accept or eject discs if you are in the DVD Source

To enter the DVD Source –

  • Press the Green Input button at the top of your TV Remote and use your Up and Down navigation buttons to Choose DVD
  • The TV will present a Blue DVD Video Screen and will check for a disc.  If there is no disc inserted it will advise No Disc.

  • To enter a disc, enter the disc into the DVD tray on the right hand side of the TV and ensuring that the Data side of the disc is facing the front of the TV ( Label facing the rear of the TV).

  • The TV will then accept the disc and load the DVD.


What is LCN option on my TV and what is it used for?

Logical Channel Numbers (LCNs) are unique channel numbers assigned to each TV station and will serve as a unique identifier on the digital broadcasting platform. LCNs are user friendly and convenient, that is the numbers are arranged in a logical manner that is easy for viewers to remember.

With LCN ‘On’  The Channel listing will be numbered in a logical order where the main channels such as 1, 2, 3, 4, 5 etc  will be BBC, BBC2 ITV Channel 4, Channel 5 where there is a sufficient signal.  This makes it easier for the user to navigate to the channel using the numeric keypad on the remote if they know the Channel Number.