COVID-19 (Coronavirus) Update
Online and telephone orders for delivery
We are processing online and telephone orders for delivery as normal:
- There are no product shortages
- We continue to ship daily direct to your door with contact free delivery via Royal Mail and DPD
On site Installations
As of 11-05-2020 we have restarted installations at our farm in a limited capacity with the following procedures in place to keep our staff and customers safe.
Updated Information as of 30/03/2022
Preparation before arrival at Falcon
Fill up your van with water if staying overnight (water and Elsan point are currently unavailable)
An electric point will be available at your pitch
Showers will be open
Customer toilets will be open and will be cleaned regularly. Use the provided hand sanitizer.
Hand wash and Sanitizer will be available on site and advised it is used regularly.
Face masks are no longer mandatory, however if you wish the staff to wear one during your visit, please let us know and we are happy to oblige.
Upon arrival someone will meet you, advise where your pitch is. Then once comfortable and settled in, someone will be along to talk through your work with you.
Please note that we are still keeping a safe distance whilst working in the office as standard practice now and we ask that non staff members do not enter the main office unless prompted.
Make sure when leaving your van that you take all your personal items you may need in the waiting room, as well as drinks and food you may require. There will be a TV and a kettle in the waiting area, but cups and provisions for making drinks has been removed at this time, so please provide your own if required.
Once your van has been vacated and the installation has begun then there will be no access allowed until the installation has been completed.
Our engineer will locate all equipment in the most appropriate places within the van, should you have any specific requirements then we suggest you call or email us before arrival.
We endeavour to give you the best possible handover and explanation around the installed products and so we may need to enter your van to demo the products and show you through everything. If you wish us to stay a safe distance or outside of the vehicle, please let us know and also if you require us to wear a facemask during this time then please advise and we are happy to wear one.
All of our staff are now currently up to date with all vaccinations and also boosters.
We can take payment by card over the phone or by bank transfer.
We will not be able to offer lifts to the train station.
You can go for a walk off site if your wish, the canal is close by and a map will be provided on arrival (gate code provided in your welcome pack)
If you have any other particular questions before your visit you can call us on 0800 622 474 or you can email firstname.lastname@example.org
The Falcon Team