For an extra charge we offer an optional extended limited warranty on certain products when purchased directly from ourselves.
When you purchase the extended 5 year warranty at the time of purchase we will warrant the product on the terms set out below for a five year period from the date of purchase. This warranty is given in addition to your other rights in law.
This warranty is made on the following terms which you should read carefully and ensure that you understand. If you have any queries in respect of this warranty, its application or its scope, please contact us.
1. For a period of five years from the date of purchase we will repair or replace (at our sole option and discretion as the expert and manufacturer) your product if it fails due to manufacturing defect.
2. The extent of our responsibility will be repairing or replacing any part or component part of the product which has the benefit of this warranty. We are not responsible for indirect losses which happen as a side effect of the defective part(s) or item(s), or damage caused to persons or property by those defective parts or items.
3. We cannot be responsible under this warranty in the following situations:
(a) Where the product has been modified or otherwise altered from the manufacturers specifications including modification of wiring.
(b) Where the product has been opened or any warranty seals have been broken.
(c) Where the product has been vandalised, abused, neglected, misused, damaged or mistreated or has been involved in any collision, impact or accident.
4. The warranty excludes normal wear and tear, batteries and other consumable items.
5. In the event that your product requires replacement we reserve the right to replace with a similar product of the same or better specification if the original product is no longer available.
6. If you wish to make a claim to us under this warranty you must first contact us for a return authorisation number stating when and where the product was purchased. Dated proof of purchase will be required when returning your product.
7. The extended warranty is offered and operated by Falcon Technical Ltd of Hill Farm, Northwich Road, Dutton, Cheshire, WA4 4LE.